Refund policy

Return & Refund Policy

Last Updated: 19 September 2026At Omliyo, we carefully pack every order to ensure it reaches you safely and in good condition. Since our products are DIY art and craft kits, we follow a replacement-only policy for eligible issues.

1. Returns

We generally do not accept returns for products that are delivered correctly and in good condition.

Returns are not accepted for:

  • Change of mind

  • Wrong product selection by the customer

  • Products that have been opened, used, painted, assembled, or damaged after delivery

  • Minor variations in colour, texture, or finish that do not affect the product's usability

2. Damaged Products

If your order arrives damaged due to transportation or handling, please contact us as soon as possible.

To request a replacement, you must

  1. Record a continuous unboxing video while opening the package.

  2. Take clear photographs of the damaged product and packaging.

  3. Contact us within 48 hours of delivery.

  4. Share your Order ID, unboxing video, and photographs with our support team.

Claims submitted after 48 hours of delivery may not be eligible for replacement.

3. Replacement Policy

If the product is confirmed to have been damaged during transit or if you received an incorrect or defective product, Omliyo may provide a replacement of the affected product, subject to verification.

Replacement approval is at the discretion of Omliyo after reviewing the submitted photos and/or unboxing video.

If the same product is unavailable, we may offer a suitable alternative or another resolution at our discretion.

4. Refunds

Omliyo does not generally provide cash refunds for delivered orders.

If your claim is approved and a replacement cannot reasonably be provided, Omliyo may offer an alternative resolution, such as a store credit or coupon, depending on the circumstances.

Shipping or COD charges, where applicable, are generally non-refundable.

5. Wrong or Missing Items

If you receive an incorrect or incomplete order, please contact us within 48 hours of delivery with:

  • Order ID

  • Photos of the package and received products

  • Unboxing video, if available

After verification, we will arrange a replacement for the incorrect or missing item, where applicable.

6. Cancellation

Orders may be cancelled only if the cancellation request is received before the order has been dispatched.

Once an order has been dispatched, cancellation may not be possible.

7. How to Contact Us

For return, replacement, or order-related concerns, please contact:

Email: omliyo.in@gmail.com
Website: www.omliyo.in

Please mention your Order ID in your communication so that we can assist you quickly.

8. Important Note

Omliyo takes every reasonable effort to pack products securely before dispatch. However, once a package is handed over to the courier partner, transportation and handling are outside our direct control.

We request customers to record an unboxing video before opening the package, especially for fragile products. This helps us investigate and resolve transit-damage claims fairly and efficiently.

By placing an order on Omliyo, you acknowledge and agree to this Return & Refund Policy.